Reliable IT Support Without the Overhead

Managed IT services are essential for today’s businesses—especially small and mid-sized companies that may not have the resources for a full internal IT department. That’s where Complete PC Solutions (CPS) steps in.

We act as your outsourced IT team, delivering comprehensive, responsive, and cost-effective support at a fraction of the cost of hiring in-house. Our clients stay with us long-term because they experience the reliability, transparency, and responsiveness that set us apart.

At CPS, we pride ourselves on clear, upfront pricing—with no hidden fees or surprise charges. What you see is what you get. For a predictable monthly rate, you get the peace of mind of knowing your systems are in expert hands.

With a Managed IT Service Agreement, your business runs smoothly, securely, and efficiently—minimising downtime and maximising productivity. And with a guaranteed 4-hour response time, you’re never left waiting when it matters most.

Managed IT Support Plans and Pricing

Simple IT. Serious Support.

Whether you’re managing a growing team or running critical infrastructure, our Managed IT Services are designed to keep your business secure, responsive, and efficient—with no hassle.

Choose from two powerful support plans tailored to your business needs.

Standard Managed IT Plan

Starting from $99 per user / month

Ideal for businesses looking for reliable, everyday IT support and robust security across desktops, laptops, and servers.

Includes:

• Technical support for both software and hardware issues

• Remote and on-site support: next business day on-site (Mon–Fri), with 24/7 emergency support available

• 4-hour maximum response time during business hours (Mon–Fri, 8:00am–5:00pm)

• Remote Monitoring & Software Management

• Endpoint Device Backup

• Datto SaaS Protection for Microsoft 365

• Proofpoint Essentials Advanced+ (Email Filtering)

• Malwarebytes Endpoint Detection & Response (Anti-Virus)

Server support, thin client coverage, iPads, and extra devices available as add-ons.

Managed Cyber Elite Plan

Starting from $119/user/month

Built for businesses that require advanced cybersecurity, 24/7 threat protection, and compliance-readiness.

Includes everything in the Standard Plan, plus:

• ThreatLocker Zero Trust Application Control

• LastPass Business (Password Management)

• Nodeware Vulnerability Scanning

• Dark Web Monitoring

• 24×7 Managed Alerts

Compliance Ready:
This plan is Essential 8 Level 1 & Cert NZ 10 compliant.

Optional Add-Ons (same as Standard):

• Additional Devices: $49/month

• Thin Clients: $59/month

• Standard Servers: $150/month

• Database Servers (SQL): $250/month

Server Support Plans

Starting from $150/month

Our Server Support Plans give you complete peace of mind that your critical infrastructure is running smoothly, securely, and efficiently—every day.

Standard Servers: $150/month
Database (SQL) Servers: $250/month

What’s Included:

• Technical support for both software and hardware issues

• Premium hardware warranty support if purchased through CPS

• Up to 4 on-site service visits per month with unlimited service time

• Automated Microsoft security patch and updates management

• Daily monitoring of server health and backup systems

• Guaranteed 4-hour response time during business hours

• 24/7 emergency support line

📩 Want a custom quote for your business?

Let us help you find the right IT solution for your needs.
Contact our team today for more information and a tailored quote

📍 On-Demand IT Support (Melbourne Metro)

Need IT help without a monthly plan? We also provide fast, flexible, one-off support for IT Support in Melbourne —perfect for urgent fixes or smaller-scale requirements.

💬 Client Testimonials

We would like to thank you for the efficiency, speed and quality of service you supply to the Springvale RSL. In the past 18 months that you have been looking after us, we have found that with the maintenance programme you have implemented, the incidence of break downs have been almost non existent and if there has been any problems your turn around time in responding has been invaluable to the operations of the club. We also thank you in your help in sourcing hardware and rental options for our business. We look forward to a long and harmonious relationship with Complete PC Solutions for all our computer needs.

Jenny Johnson, Asst. Manager, Springvale RSL, Melbourne

Complete PC Solutions have been a very professional team of experts who at all times respond to our call within the contract period. They have shown their expertise in the ability to resolve any problem that may occur therefore giving us the stability and confidence required to perform day-to-day operations.

Veronica, IT Manager, Phil Munday’s Panelworks, Melbourne