Reliable, proactive and secure IT support designed to keep your business running smoothly.

Whether you’re a small business or a growing organisation, we ensure your technology stays secure, updated and operating at its best. Our Managed IT Plans provide peace of mind, predictable costs and expert support when you need it most.

Our Managed IT Packages

Below are our two core service plans: Standard for essential business IT support, and Elite for organisations needing enhanced cyber security and 24/7 protection.

Standard Managed IT Package

Reliable, proactive IT support for everyday business needs.

Key Inclusions

• Software & hardware support

• Vendor warranty management (for hardware purchased from Complete PC)

• Daily backup monitoring

• Network appliance management (e.g. Cisco Meraki)

• Microsoft security updates & patching

• 4-hour response time during business hours

• 24/7 emergency support available

Cyber Security Tools

• Remote monitoring & device management

• Endpoint backup for critical PCs

• Datto SaaS Protection (Microsoft 365)

• Proofpoint Advanced+ email filtering

• Malwarebytes Endpoint Detection & Response (EDR)

• Nodeware vulnerability scanning

• Dark Web Monitoring

Elite Managed IT Package

Advanced cyber security and continuous monitoring for organisations needing the highest level of protection.

Everything in Standard, plus:

• 24/7 Security Operations Centre (SOC) monitoring

• ThreatLocker Zero Trust application control

• LastPass Business password management

• Managed SaaS Alerts for Microsoft 365

• User Security Awareness Training

• Compliance with:

  • Essential Eight Level 1

  • CERT NZ Top 10

Enquire now about our Managed IT Service Agreement for Desktops/Laptops

Managed IT Service Agreement for Thinclients ($25.00/mth)

Maintenance for Thinclients provides you with complete peace of mind for only 82 cents per day, that your Thinclient will always have a reliable connection with your Server. This will cover any repairs or updates that are required during the month for Thinclients, with a 4 hour response time on all service calls.

This managed IT service includes: 

• Free technical support for software and hardware issues.
• If the Thinclient is purchased from Complete PC we will provide you with premium hardware warranty support.
• Up to 4 call outs per month for on-site servicing with unlimited hours per service call.
• A 4 hour response time on all service calls.
• Provide you with a 24 hour, 7 days a week, emergency support line.

Supported OS’s: Windows 10, Windows 11 & Linux OS. All configurations of hardware are covered.
Note: This is a per month price & requires a minimum 12 months commitment.

Enquire now about our Managed IT Service Agreement for Thinclients>

Managed IT Service Agreement for Servers ($200.00/mth)

Maintenance for Servers provides you with complete peace of mind for only $6.57 per day, ensuring your Server will always operate efficiently and effectively. This will cover any repairs or updates that are required during the month for Servers, with a 4 hour response time on all service calls.

This managed IT service includes:

• Free technical support for software and hardware issues.
• If the server is purchased from Complete PC we will provide you with premium hardware warranty support.
• Up to 4 call outs per month for on-site servicing with unlimited hours per service call.
• Automated Microsoft Security Patch / Updates Management
• Daily Monitoring of Server Health and Backup System.
• A 4 hour response time on all service calls.
• Provide you with a 24 hour, 7 days a week, emergency support line.

Supported OS’s: Windows 2012/ 2016 / 2019 / 2022 Server. All configurations of hardware are covered.
Note: This is a per month price & requires a minimum 12 months commitment.

Enquire now about our Managed IT Service Agreement for Servers

Managed IT Service Agreement for SQL Servers ($250.00/mth)

Maintenance for SQL Servers provides you with complete peace of mind for only $8.22 a day, ensuring your SQL Server will always operate efficiently and effectively. This will cover any repairs or updates that are required during that month, with a 4 hour response time on all service calls.

This service includes:

• Free technical IT support for software and hardware issues.
• If SQL Server is purchased from Complete PC we will provide you with premium hardware warranty support.
• Up to 4 call outs per month for on-site servicing with unlimited hours per service call.
• Automated Microsoft Security Patch / Updates Management
• Daily Monitoring of Server Health and Backup System.
• A 4 hour response time on all service calls.
• Provide you with a 24 hour, 7 days a week, emergency support line

Supported OS’s: SQL Server 2008 / 2012/ 2014 / 2016 / 2017 / 2019. All configurations of hardware are covered.
Note: This is a per month price & requires a minimum 12 months commitment.

Enquire now about our Managed IT Service Agreement for Exchange/SQL Servers

We would like to thank you for the efficiency, speed and quality of service you supply to the Springvale RSL. In the past 18 months that you have been looking after us, we have found that with the maintenance programme you have implemented, the incidence of break downs have been almost non existent and if there has been any problems your turn around time in responding has been invaluable to the operations of the club. We also thank you in your help in sourcing hardware and rental options for our business. We look forward to a long and harmonious relationship with Complete PC Solutions for all our computer needs.

Jenny Johnson, Asst. Manager, Springvale RSL, Melbourne

Veronica, IT Manager, Phil Munday’s Panelworks, Melbourne

Complete PC Solutions have been a very professional team of experts who at all times respond to our call within the contract period. They have shown their expertise in the ability to resolve any problem that may occur therefore giving us the stability and confidence required to perform day-to-day operations.[/blockquote